A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:

• product ratings and grades.

• all the necessary information.

• exchange rates.

• a map of all business locations.

As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should:

• ask his coworker for advice.

• look up the information in a current dictionary.

• refer to the appropriate publisher's style manual.

• identify the readers' preferences.

Which is a formatting characteristic of a full-block business letter?

• double-spacing within the paragraph

• indented first paragraph

• using a right justification for all paragraphs

• no paragraph indents

Jane had to write a letter of termination for one of her employees. Which aspect of business written communication is she using?

• indirect

• persuasive

• information

• negative

The project manager sent a memo to her/his team outlining the project goals and task items to achieve the goals. Which aspect of business written communication is being used?

• results oriented

• indirect

• information

• persuasive

The following information appears at the end of all of Molly's outgoing emails:

Molly S. Glenn

Assistant Manger

the Creekside Cafe'

4422 Clear Creek Road, Danville, TN 44882

[phone]

[e-mail]

This information is Molly's e-mail:

• carbon copy.

• attachment.

• signature.

• etiquette.

Terry is sending a letter to one of his most important clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. What professional characteristic is Terry concerned with?

• clear

• concise

• complete

• correct

The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?

• conversation in person

• letter

• memo

• phone

A business is mailing a letter to all its current customers. The letter includes a coupon worth up to 25% discounts on all products on Friday, Saturday, and Sunday only. What type of communication is being utilized.

• Informational Communication

• Negative Communication

• Results-Oriented Communication

• Electronic Communication

Generally considered a short means of communication within an organization.

• Business Letter

• Memorandum (Memo)

• Verbal Communication

• Negative Communication