Chapter 6-Staffing-Intro to Business

What is the meaning of human resources?

• The people who represents a business
• The best person to do the job
• The people employed to do work in a business
• Supervises employees and sets tasks to be done

Who is the owner / shareholder of a business?

• Those employed to work in a business
• Supervises the employees and sets tasks to be done
• Represents the business and recruits staff
• Owns the business or part of it

What is recruitment?

• The way a business finds new staff
• Those who have an interest in the business
• It is another term for vacancy
• Customer service best practice is carried out using this method.

A business selects employees for educational programs that focus on roles that the employee may aspire to in the future.

What process of human resource management is this?

• training

• induction

• development

• performance appraisal

Which of these are extremely important during a job interview?

• eye contact
• first impression
• your dress
• all of these

Which of the following is used as the basis for setting future performance goals?

• training session

• performance evaluation

• employee orientation

• application form

A common mistake made by supervisors during an employee performance evaluation is

• letting the employee help set goals

• being critical and focusing on mistakes

• allowing the employee to comment on the evaluation

• encouraging the employee to rate himself or herself

Lists the tasks, responsibilities, and qualifications of a job.

• Incentives
• Job description
• To recruit
• Headcount

A __________________  is advancing an employee to a position with greater responsibility and often greater pay.

• Promotion
• Transfer
• Termination
• Layoff

What do you mean by continuous feedback?

• A way to run the Performance Evaluation

• The possibility to check, record and underline the activities of an employee anytime

• A data entry

• A group of people