BA 100 Survey of Business - Ch 5, 6, 7 & 14 - EXAM #2

In the context of communication barriers, _____ can range from a document that looks like a wall of type to a room that's freezing cold.

• physical barriers

• language barriers

• perceptual barriers

• organizational barriers

Uncomfortable chairs at a conference can create a(n) _____ to communication.

• organizational barrier

• body language barrier

• physical barrier

• perceptual barrier

_____ is a form of communication that does not involve the use words.

• Intercultural communication

• Dynamic delivery

• Active listening

• Nonverbal communication

In the context of active listening, one of the dos for better listening is the use of _____.

• nonverbal communication

• indirect feedback

• dynamic delivery

• in-person presentation

_____ has high channel richness, and especially with state-of-the-art equipment, it conveys much of the richness of actually being there.

• Emailing

• Videoconferencing

• Blogging

• Texting

When writing a high-impact message, one should:

• consider how the audience will feel about the message

• consider what the audience will do with the message

• use passive voice wherever possible

• avoid using contractions, such as "don't" and "I'll."

In face-to-face communication, the verbal content of a message conveys much more meaning to the listener than the tone of voice and body language.

• True

• False

In the context of management skills, _____ refer to the ability of managers to grasp a big-picture view of the overall organization and the relationship between its various parts.

• conceptual skills

• human skills

• technical skills

• interpersonal skills

Maslow's hierarchy of needs theory states that people:

• mostly fulfill their unmet needs through unfair means

• view their unmet needs as unachievable

• are only motivated to fulfill the needs that are achievable

• are motivated to satisfy only unmet needs

An assumption of Theory X is that:

• people can exercise self-direction and self-control to meet company goals

• the intellectual capacity of the average worker is underutilized in the workplace

• coercion and threats are vital to get people to work toward company goals

• people can accept and even seek responsibility