The following are all likely to improve productivity except which one?

• Increased automation
• Increased training
• Improved staff motivation
• Increased staff meetings

What does Just-In-Time production help with?

• Creating waste
• Taking away jobs
• Increasing efficiency
• Making products heavier

True or False: Operations management consists of all the activities required to produce goods and services.

• True

• False

Operations management refers to

• The effective management of the process of transforming inputs into outputs and maximising the efficiency and effectiveness of the production process to meet business objectives.

• The effective management of the process of transforming new staff into experts and maximising the efficiency and effectiveness of the production process to meet business objectives.

• The effective management of the process of transforming a service and maximising the efficiency and effectiveness of the production process to meet business objectives.

• The effective management of the process of transforming the butterfly to the penguin maximising the efficiency and effectiveness of the production process to meet business objectives.

The role of the operations manager is to

• be responsible for the production of the business’s product, whether it is a manufactured good or the provision of a service.

• be responsible for the production of the business’s staff when producing a good or service.

• be responsible for the production of the business’s competitive stance within a market, whether it is a manufactured good or the provision of a service.

___________ are goods that can be touched, think products. The production process and consumption are not linked, thus there is little consumer involvement in production.

• Tangibles

• Intangibles

The six categories of inputs include

• 1.Raw materials

  2.Capital equipment

  3.Labour

  4.Information

  5.Time and efficiency

  6.Money

• 1.Raw materials

  2.Capital equipment

  3.Labour

  4.Information

  5.Time and efficiency

  6.Mass production

• 1.Raw ingredients

  2.Equipment

  3.Robotics

  4.Information

  5.Time and efficiency

  6.Money

Just in time is best used in a

• Service business

• Manufacturing business

Which of the following are the primary functions of all organizations?

• operations, marketing, and human resources

• marketing, human resources, and finance/accounting

• sales, quality control, and operations

• marketing, operations, and finance/accounting

• R&D, finance/accounting, and purchasing

An operations manager is not likely to be involved in

• the design of goods and services to satisfy customers' wants and needs

• the quality of goods and services to satisfy customers' wants and needs

• the identification of customers' wants and needs

• work scheduling to meet the due dates promised to customers

• maintenance schedules