Ch. 25 “Care and Feeding of Mobile Devices”

Because mobile device hardware typically cannot be repaired or replaced by a user or field tech, mobile device troubleshooting focuses on what type of issues?

• Hardware

• Software

• Memory

• Battery

When a mobile app is shut down, what might the user lose?

• Saved data

• Persistent data

• Unsaved Data

• System settings

In Android, where would you go to force stop an app?

• Home screen

• Application manager

• Battery settings

• Task manager

What is it called when you hold a system's power button for several seconds until it turns completely off?

• Soft reset

• Hard reboot

• Force Quit

• Force Stop

What term describes restarting a mobile device, whether you do it from within the OS or with hardware buttons on the device?

• Soft reset

• Hard reset

• Reboot

• App Reset

Factory reset, or reset to factory default, is also known as a _______________.

• hard backup

• restore

• soft reset

• hard reset

Why is a hard reset the most disruptive reset option?

• It removes all of a user's data and settings.

• It causes battery drain.

• It closes applications.

• It frees up more internal space.

What might a dim display mean?

• The memory is low

• There is a problem with the display panel.

• An update is available.

• There are too many apps open.

What hidden menu might exist to help with device calibration?

• Touch menu

• Diagnostics menu

• Device menu

• Information menu

Most mobile devices have a few _______________ stickers that change color when exposed to water.

• liquid contact indicator

• water contact

• damage

• IMEI