
Unit 22
Quiz
•
Other
•
Professional Development
•
Practice Problem
•
Hard
Javeria Malik
Used 22+ times
FREE Resource
Enhance your content in a minute
29 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
The following is (are) the benefit(s) of training
a. Increased productivity
b. Reduced accidents
c. Reduced supervision
d. All of the above
2.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
Which of the following things are required for completing the registration details?
a. Tariff Details
b. Meal plan or Payment Method
c. Room type
d. All of the above
3.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
What is the definition of the Processes?
a. It is a requirement that a certain department or functional area of the organization must follow, as formally agreed upon by management
b. It is affiliated with particular policies and define lower-level processes, such as daily, weekly or quarterly functions and job activities
c. It is a set of related functions and organizational processes together
d. It contain procedures, defining in detail how regular business functions is performed, whether on a repeating or as-needed basis
4.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
Before setting the Policy and Process in a hotel, the information is gathered to set goals and objectives. The main sources of information are
a. Sales figures
b. Internal and External analysis
c. Average Daily Rate
d. History
5.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
The heart of a hospitality business is anticipating and serving guest needs, what is defined as the meeting service?
a. An estimation of a performance by a service provider
b. The interaction between a guest and a hospitality operation through its frontline employees
C. The loyalty of customers relating to repeated visits and recommendations.
d. The development of quality management programs to boost financial performance through building customer satisfaction and loyalty
6.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
How the regular analysis of process and procedure is useful?
a. It provides clear direction of the management system
b. It benefit the staff by providing their work boundaries
c. It saves time and effort
d. All of the above
7.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
What is the main purpose behind the Good guest service?
a. It is only as effective as the company guidelines allow to be
b. Handling the guests in a friendly manner without any policy
c. Handling the complaints via Front office only
d. The good communication between all departments
Create a free account and access millions of resources
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
24 questions
nct dream
Quiz
•
KG - Professional Dev...
25 questions
vigilance awareness week quiz 2021
Quiz
•
Professional Development
24 questions
Phillies Opening Day 2024
Quiz
•
Professional Development
24 questions
Forecast Knowledge Knockout - Round 3
Quiz
•
Professional Development
25 questions
Famous Buildings JEE Paper - 2
Quiz
•
7th Grade - Professio...
25 questions
DCM Unit 4 Revision
Quiz
•
Professional Development
25 questions
Pretest dan Postest Sarana Prasarana Industri
Quiz
•
Professional Development
25 questions
English 6 conversation
Quiz
•
Professional Development
Popular Resources on Wayground
5 questions
This is not a...winter edition (Drawing game)
Quiz
•
1st - 5th Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
10 questions
Identify Iconic Christmas Movie Scenes
Interactive video
•
6th - 10th Grade
20 questions
Christmas Trivia
Quiz
•
6th - 8th Grade
18 questions
Kids Christmas Trivia
Quiz
•
KG - 5th Grade
11 questions
How well do you know your Christmas Characters?
Lesson
•
3rd Grade
14 questions
Christmas Trivia
Quiz
•
5th Grade
20 questions
How the Grinch Stole Christmas
Quiz
•
5th Grade
Discover more resources for Other
26 questions
Christmas Movie Trivia
Lesson
•
8th Grade - Professio...
25 questions
Christmas Movies
Quiz
•
Professional Development
20 questions
Christmas Trivia
Quiz
•
Professional Development
15 questions
Fun Holiday Trivia
Quiz
•
Professional Development
25 questions
Name That Tune - Christmas
Quiz
•
Professional Development
29 questions
Christmas Song Emoji Pictionary
Quiz
•
Professional Development
9 questions
Holiday Movie Trivia
Lesson
•
Professional Development
34 questions
Winter Trivia
Quiz
•
Professional Development
