Unit 22

Unit 22

Professional Development

29 Qs

quiz-placeholder

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Unit 22

Unit 22

Assessment

Quiz

Other

Professional Development

Practice Problem

Hard

Created by

Javeria Malik

Used 22+ times

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29 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

The following is (are) the benefit(s) of training

a. Increased productivity

b. Reduced accidents

c. Reduced supervision

d. All of the above

2.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Which of the following things are required for completing the registration details?

a. Tariff Details

b. Meal plan or Payment Method

c. Room type

d. All of the above

3.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is the definition of the Processes?

a. It is a requirement that a certain department or functional area of the organization must follow, as formally agreed upon by management

b. It is affiliated with particular policies and define lower-level processes, such as daily, weekly or quarterly functions and job activities

c. It is a set of related functions and organizational processes together

d. It contain procedures, defining in detail how regular business functions is performed, whether on a repeating or as-needed basis

4.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

Before setting the Policy and Process in a hotel, the information is gathered to set goals and objectives. The main sources of information are

a. Sales figures

b. Internal and External analysis

c. Average Daily Rate

d. History

5.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

The heart of a hospitality business is anticipating and serving guest needs, what is defined as the meeting service?

a. An estimation of a performance by a service provider

b. The interaction between a guest and a hospitality operation through its frontline employees

C. The loyalty of customers relating to repeated visits and recommendations.

d. The development of quality management programs to boost financial performance through building customer satisfaction and loyalty

6.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

How the regular analysis of process and procedure is useful?

a. It provides clear direction of the management system

b. It benefit the staff by providing their work boundaries

c. It saves time and effort

d. All of the above

7.

MULTIPLE CHOICE QUESTION

3 mins • 1 pt

What is the main purpose behind the Good guest service?

a. It is only as effective as the company guidelines allow to be

b. Handling the guests in a friendly manner without any policy

c. Handling the complaints via Front office only

d. The good communication between all departments

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