Intro to Cust Serv Quiz 4

Intro to Cust Serv Quiz 4

11th Grade - Professional Development

25 Qs

quiz-placeholder

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Intro to Cust Serv Quiz 4

Intro to Cust Serv Quiz 4

Assessment

Quiz

Other

11th Grade - Professional Development

Practice Problem

Medium

Created by

Barry Davis

Used 1+ times

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25 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following pieces of information about customers are businesses allowed to give out?

The amount the customer has spent

Products/services bought

Age

Social Media handle

None of the above

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

True or false? Management, shareholders, janitorial staff are external customers

True

False

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The document that outlines how a business responds to customer queries or complaints is called a?

Company mission

Customer Retention Document

Employee Hanbook

Customer Service Policy

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

True or False? The way employees dress is a means of communicating with a customer.

True

False

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Fill in the blank. Customers expect that the product they buy will provide the benefits and be of the standard as promised. This thought describes a product being ______

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the first step in handling a customer's complaint?

Apologizing to the customer

Making the customer feel appreciated

Listen to the customer explain their issue

Acknowledging the customer

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

After showing empathy to a customer who has a complaint, the next step is to?

Apologize

Offer a solution

Actively listen to the customer

Ask the customer if that's it

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