Ht Objective 2.01 - 2.03 (2)

Kristin, an employee of Sun Resort is helping Mrs. Jones make her room reservation for next month. In which process is Kristin enDigaging?

• Booking a reservation

• Directing

• Promoting

• Forecasting

Why it is important for a hotel to consider overstays when it develops an occupancy forecast?

• It decreases the number of rooms available for walk-ins

• It affects the hotel's ability to forecast under stays

• It increases the number of rooms available for sale

• It affects the hotel's ability to book meeting space

Which is an infrequent factor that can affect the reservation forecast of a hotel?

• Blocked rooms for groups

• Facility remodeling activities

• Percentage of walk-in guests

• Percentage of no-show guests

What do travel agents consider when forecasting travel markets?

• Personal opinions

• Distribution channels

• Previous demand data

• Geographic information

What do most hotels take into consideration when forecasting reservations?

• Check-in delays

• Vacancy percentages

• Accommodation styles

• Expected cancellations

Why do tour companies often analyze previous demand data to forecast travel markets

• To plan package tours

• To attract new customers

• To develop group price lists

• To develop relationships with travel agencies

A motel may base its three-day forecast on which factor?

• Annual forecast

• Ten-day forecast

• Unguaranteed reservations

• Guaranteed reservations

Which is a primary reason why a manager forecasts the facility's occupancy rates?

• To understand the motel's market share

• To research new market segments

• To predict competitor's activities

• To estimate the motel's staff on site

Which is a primary reason why many hospitality businesses rotate their employee's work schedules?

• So the managers can delegate work activities

• So the employees can get to know each other

• So the business can lower its payroll expenses

• So the business does not need to hire more managers

Which type of computer system do hotels use to determine their staffing needs?

• Data mining system

• Project mediation system

• Property management system

• Marketing information system