Customer Service - Module Test
Quiz
•
Other
•
9th Grade
•
Practice Problem
•
Medium
Mary Parker
Used 117+ times
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30 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is the definition of customer experience?
The product of customer referrals.
The product of upselling a customer.
The product of an interaction between the organization's employees.
The product of an interaction between an organization and a customer.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following help with ethical behavior?
Being honest
Knowing the product
Taking responsibility
All of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When answering a question, you should first:
give the customer plenty of information.
make sure you understand the question.
answer in less than a minute
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the definition of customer service?
The advice provided by a customer service rep over the phone.
The advice given between employees to help customers.
The assistance provided by a company to people who buy or use its products or services.
The assistance provided by a sales rep on the sales floor.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customers appreciate good manners and courtesy send a powerful message.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the statements does not use welcoming words?
I'm absolutely sure.
I'm definitely able to do that.
I'd be happy to help you with that.
I don't know if that will work.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When dealing with a customer, you must ______ before coming to a conclusion.
gather as much information as possible
make a decision
get help
All of the above
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