Quiz 3

Which of the following is an example of a soft skill?

• managing medical records

• being dependable

• assisting a provider with patient examination

• scheduling appointments

• cleaning an exam room

As a medical assisting professional, your attitude __________.

• should be true to your own feelings

• allows you to learn from criticism

• can be different with coworkers than with patients

• does not matter as long as you are positive

• should become aggressive when necessary

Which of the following actions is most likely to help a person reduce stress?

• Reduce the amount of time you spend exercising each week

• Allow yourself exactly 6 hours of sleep each night

• Identify sources of conflict and try to resolve them.

• Increase the number of snacks you eat between meals.

• Oppose anything that will cause a change in your life.

In the communication circle, what is the response to the message by the receiver called?

• reply

• exchange

• feedback

• source

• noise

When the physician explains that Cherise needs surgery, she says, "I'm okay with that." She is sitting with her arms folded across her chest and is avoiding eye contact with the physician. When the physician asks if she is sure, Cherise says, "Yeah, yeah, it's okay," but she is frowning. This is an example of __________.

• body language that indicates one's true feelings

• a patient who is looking forward to surgery

• verbal communication that confirms body language

• a patient who understands the instructions given

• a patient who is being honest about her feelings

It is the responsibility of the __________ to set the stage for positive communication with a patient.

• medical assistant

• nurse

• physician

• patient

• physician assistant

Accepting others and not being biased for or against them is called __________.

• empathy

• assertiveness

• listening

• openness

• respect

The best way to deal with a coworker who is having a bad day is to __________.

• stay out of the coworker's way

• offer to pitch in and help

• avoid asking the coworker what is wrong

• interact only as necessary with the coworker

• report your coworker's bad attitude to your supervisor

Which of the following behaviors helps prevent conflict and improve communication among coworkers?

• draw a conclusion instead of asking for clarification

• support a coworker's feelings even if they are negative

• leave a coworker alone if he or she is having a bad day

• avoid participating in gossip

• criticize your supervisor only when she is not present

Radiology is the branch of medical science that __________.

• diagnoses and treats diseases and disorders of the muscles and bones

• uses X-rays and radioactive substances to diagnose and treat disease

• provides the scientific foundation for all medical practice

• studies and records the electrical activity of the brain

• diagnoses and corrects deformities and treats external or internal injuries