Dealing with Payments and bookings

Customers bills can be prepared and processed using a....

• Bar area

• Billing System

• Check pad

• Spreadsheet

Which of these four could be used to take a customers booking?

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When taking a booking we should ask the guest what?

• How old they are

• Where they live

• If there are any special requests or requirements

• If they think we are the best restaurant

Which of these four should be present on a customers bill?

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Four different ways to pay a bill other than cash are...

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Problems which could occur on a customers bill are....

(select 3)

• Correct Price

• Wrong price

• Wrong items

• Missing items

• Table number added

If a customer's card is refused you should.....

• Tell them to run away

• Ask them to start washing the dishes

• Ask for the managers assisstance

• Tell them to never come back again

Special requests that guests may have may include:

(select as many that apply)

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