Quiz 1 Introduction to Tour and Travel Agency Management

Travel industry is one of the world’s smallest and fastest growing industries

• True

• False

The travel industry is a collection of business of all selling travel-related products.

• True

• False

Thomas Cook is the Father of the Travel Industry began escorting tours for the common man throughout England and the continent.

• True

• False

Suppliers provide counsel to travelers and also to be central source of information and catalysts for all segments of travel and tourism.

• True

• False

The typical full service agency is staffed and equipped to handle all categories of travel.

• True

• False

Commercial agencies specialize solely in servicing the travel needs of walk in customers.

• True

• False

An agency specializes in creating tour programs in only one form of travel for special interest group is known as ______________.

• Freelance travel agency

• Commercial travel agency

• Incentive travel agency

• Inplant travel agency

• Full service travel agency

All staffs are expected to perform certain duties, which include planning, organizing, controlling, leading, staffing and communicating.

• True

• False

Employees are expected to lead the managers by setting the example, motivating them building a team, solving problems, developing communication skills, and training.

• True

• False

A manager should possess management capabilities, salesmanship,experience and professionalism.

• True

• False