
Unit 18 CBT Question
Quiz
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Other
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Professional Development
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Practice Problem
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Hard
Javeria Malik
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30 questions
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1.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
The role of the supervisor in controlling guest services; require:
a. Responsible for the productivity and actions of a small group of employees.
b. Manages roles, responsibilities, and powers.
c. Controlling work rather than performing it directly.
d. All of the above
2.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
The significance of reception and accommodation services in the overall operation of the hotel.
a. coordination among each department
b. connection
c. cooperation
d. none of the above
3.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
The role of the supervisor in monitoring the implementation of guest service procedures and processes have following supervisory skills involve:
a. Overseeing projects and employees by Listening actively
b. Using logic and research to solve problems
. c. Planning and organizing resources to achieve a specific goal
d. All of the above
4.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
As a member of management, a ____________ main job is more concerned with controlling work rather than performing it directly.
a. Supervisor
b. Leader
c. Teacher
d. Student
5.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
Welcome guests as they arrive at the hotel. Their duties include checking guests in and out, issuing keys, taking reservations by telephone or email,
Preparing bills and dealing with payments. They provide guests with information, answer their queries and deal with complaints. it is the job role of:
a. Security guard
b. Concierge
c. Hotel receptionists
d. Spa receptionists
6.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
The other departments of the Hotel view the ________ as a communication relationship in providing coordination with guest services.
a) Security
b) Reservation
c) Front office
d) Housekeeping
7.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
Solving problems through logic and research involves what supervisory skill?
a. management and leadership
b. collaboration
c. financial
d. critical thinking
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