Which type of lodging option would be for the best option for budget minded individual?

bed and breakfast establishment

What a self-catering accommodation is?

taking care of your own meals and cleaning

What a tourism product is?

Something which can be touched and sold

Something which can't be touched but sold

Something which can be touched but not sold

Something which can't be touched and can be provided

What a TIC ( Tourist Information Centre) is?

A place where tourist can get local information about monuments, entertaiments, and other items closely related to tourism.

A type of nervous movement of the body

A tour guide is a person who:

Shows people around a town providing information to make trips more special

Guides the towers meanwhile they are built

Who a travel agent is?

Someone who advise clients on planning routes and resorts to go.

An agent who travels undercover

Someone in charge of collect taxes' payment when you travel

What a Tour Operator does?

Combines different tourism services to develop a package

Tours around the Opera's palace

an elderly person who travels in their retirement

someone who brings gifts in their backpack

a person who travels for business

What is Specialist Travel?

Travelling somwhere for a specific reason such as conservation, adventure or cultural heritage

Discovering something related to the countries history

Combining a holuday with charitable tasks

Visting a place where a disater happened

Aventure tourism is....

Outdoor activities including rock climbing, paintballing and quad biking

Tourism that conserves the environment

Combining a trip with conservation such as rebuilding historical buildings

What do you think customer service means?

Always trying to meet the customer's needs

Always doing what the customer wants

Always putting the company first

Always trying to sell the most products

Why is good customer service so important to travel and tourism firms?

Customers will write good reviews if they enjoy their experience

Customers will repeat their bookings if they really enjoy the experience

Customers will enjoy their customer experience whatever happens to them

Customers love going back to the same place every year

What is an example of customer with special needs?

A wheelchair user flying to Portugal with Easyjet

A family travelling with 3 teenage children

A 60 year old couple travelling to celebrate their 30th wedding anniversary

A young couple going on their first mini break in the UK

What would be an example of bad customer service in an airport?

No transport to the planes for travellers with mobility issues

Armed police patrolling in case of suspected terrorists

Display boards for arrivals and departures

Check in staff who speak in several languages

What would be excellent customer service in a hotel?

Having champagne and chocolates as a gift in your hotel room as a surprise on your birthday

Having staff on reception at all times

How could customers tell a hotel they were unhappy about their experience after they have left the building?

Write a Trip Advisor review about their stay

Write a customer feedback email to the hotel directly

Write a blog about their bad experience

Tell their friends and family about their bad experience

If you eat a meal in a restaurant, what would you expect from their customer service?

Attentive service, good quality food and friendly staff

A very wide menu from many different cuisines

Quick and efficient staff and cheap prices

A designer interior, trendy staff and a long cocktail list

How would a travel agent show their customers really good customer service?

Listening carefully to the customer and asking questions about what they want

Talking to their fellow workers while the customer is waiting

Checking their phone while the customer is talking

Checking their social media while customers are waiting

What is a car rental?

Automobiles that rented for short periods of time, generally ranging from a few hours to a few weeks

A passenger ship used for pleasure voyages, where the voyage itself and the ship's amenities are a part of the experience, as well as the different destinations along the way.

To carry or move (someone or something) on a vehicle (such as a boat or a car) usually for a short distance between two places

What is a cruise line?

A passenger ship used for pleasure voyages, where the voyage itself and the ship's amenities are a part of the experience, as well as the different destinations along the way

A connected line of railroad cars with or without a locomotive

A car that carries passengers to a place for an amount of money that is based on the distance traveled

What is a cruise company?

A company that owns and operates cruise ships for pleasure voyages

Businesses that help to make arrangements for people who want to travel

Coordinate all aspects of professional meetings and events

What is the role of the reservations and bookings department?

Handles all activities involved with customers reserving rooms, seats, tours and more

Maintains computer software and data storage; may also oversee business website

Promotes the business, develops marketing plans and sells the products and services

What is the role of the safety department?

Secures property for the safety of the guests and employees and oversees emergency procedures

Makes sure that all the equipment, plumbing, electricity and building facilities are working properly

Handles all activities involved with complaints, concierge services and customer inquiries

A long haul flight is?

A flight where there is a stopover

What is the economic multiplier effect?

This is the spending of money by tourists that circulates through the economy indirectly. It is the re-spending of their direct contribution.

All money that is transferred directly

No money being spent on tourism.

What makes a holiday destination the most dangerous?

war, disease, high-crime rates, hurricane season

extreme sports like parasailing, rock-climbing, bungee-jumping

not wearing a helmet when walking at night

The sectors of the UK travel and tourism industry that we have researched are...

Travel agents, ancillary services, tour operations, accommodation, visitor attractions, transport

Accommodation, transport, auxillary services, tour operators, travel agents, visitor attractions

Auxiliary services, tourism development, tour operators, accommodation, visitor attractions

Tour operators, tourism development, ancillary services, transport, accommodation

What is meant by the term product?

This is something offered, usually for sale by a company that is tangible – that you can buy and own

This is something offered by a company that is useful or helpful to the customer but isn’t something you can take away and own.

A company that sells travel and tourism items

What is meant by the term service?

This is something offered by a company that is useful or helpful to the customer but isn’t something you can take away and own

Something you can take away and own.

The 3 types of tourism are:

Leisure, business and specialist

What is sustainable tourism?

Activities which meet the needs of tourists and local communities whilst also protecting nature, history/culture and the environment for the future

Making as much money from tourism as possible.

Meeting the needs of as many different markets as possible within the travel and tourism industry

Tourism that creates a great deal of damage and harm to the environment and economy

IGCSE Travel and Tourism Revision

Authored by Ahmed shayne

Other

9th - 10th Grade

60 Questions

CCSS covered

Used 113+ times

AI Actions

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Content View

Student View

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an advantage of bus transport?

High degree of comfort

Short waiting time

Door-to-door convenience

Highly affordable

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A bed and breakfast is a type of which of the following?

Hotel

Motel

Youth hotel

Guesthouse

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Jason is going to Chicago to provide computer training to a company. Which of the following best describes Jason?

A leisure tourist

A cultural traveler

A business tourist

An environmental traveler

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a travel motivation for a leisure tourist?

Visiting family or friends

Enjoying free time

Attending a professional convention for work

Watching a sports game

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following defines an international tourist?

People who are travelling within their own country

People who visit a country which is not their country of residence

People who travel in their city of residence

People who go for a day trip

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a part of the tourism industry?

Transportation

Food and Beverage service

Construction

Lodging/Accommodations

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Hotel employees ,who assist guests by giving directions, making reservations, arranging tours, or anything else a guest may request, are called

valet

turndown service

front desk receptionist

concierge

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IGCSE Travel and Tourism Revision

Which of the following is an advantage of bus transport?

A bed and breakfast is a type of which of the following?

Jason is going to Chicago to provide computer training to a company. Which of the following best describes Jason?

Which of the following is NOT a travel motivation for a leisure tourist?

Which of the following defines an international tourist?

Which of the following is NOT a part of the tourism industry?

Hotel employees ,who assist guests by giving directions, making reservations, arranging tours, or anything else a guest may request, are called

Which type of lodging option would be for the best option for budget minded individual?

Guesthouse include all of the following EXCEPT

What a self-catering accommodation is?

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