Exchange and Warranty

What must we key in for "date received" in Service Receipt?

• Date when SR is open

• Date when CS is open

• Date collected

• Date of yesterday

What must we fill in for staff column?

• Name of staff who open the polishing receipt

• Name of staff who received the item yesterday

• Name of staff who on CS

• Name of staff who open the SR

What must be filled for customer's column?

• Name of customer in CS

• Name of customer that sent in the item

• Name of customer who will be collecting

• Name of the item's owner

Which CS no. must we fill in the Service Receipt?

• any CS number

• Original CS number of the item

• CS number from previous customer

• Duplicate CS number of the item

How do we fill in the 'issue' column?

• Details of exchange reason

• Details of the customer

• Details of the CS

• Details of the item

What is the SKU number to be filled in 'SKU column'?

• I don't know

• SKU number read by the customer

• Any SKU from the tax invoice

• SKU number of the damaged item sent

Where must we send the blue copy of the Service Receipt?

• CRM and Training Department

• Material Control Department

• Marketing Department

• Merchandise Department

Where must we send the pink copy of the Service Receipt?

• General Manger

• Material Control Department

• Factory

• CRM and Training Department

Why boutique stamp is a must on the Service Receipt?

• We need to have details of:

  Company registration number. (335687-V), boutique’s address and boutique’s phone number.

• We need to have details of:

  Company's name, and boutique’s phone number.

• We need to have details of:

  Company registration number. (335687-V), and boutique’s address.

• We need to have details of:

  Company address, boutique’s address and boutique’s phone number.

Customer: If I have any issues with the necklace bought from JB, can I bring to SG outlets for exchange?

• Staff: Yes. You may just bring the original receipt and boutique staff will assist you accordingly.

• Staff: I am afraid that different country may have different exchange and warranty policy. It is up to the country discretion or the store itself whether to accept the international purchase.

• Staff: I'm sorry. No.

• Staff: I don't know. You may call this number (03- 4252 8388) and ask them.