Business Communication

1.Letter Writing Guidelines-- choose the one that doesn't fit

• A. Use a consistent letter style: Block or Modified block

• B. Use a font size and style that makes reading the letter seem "Fancy"

• C. Use left and right margins that are at least one inch

• D. Center the letter vertically

2.Letterhead .... choose the one that doesn't fit

• A. Gives the writer's complete address

• B. Uses different font sizes and styles than the actual letter you are writing

• C. Is a required letter part

• D. Complimentary to the resume you may also send/create

3.Inside Address .... choose the one that doesn't fit

• A. Uses Mr., Mrs., Ms. before the person to whom you are sending the letter

• B. If you are not sure which person to address or how to spell someone's name, you should call the company for the information

• C. If the person's title is a single word, you can easily place it after the person's name on the same line.

• D. If the person's title is a longer title, you should place it on a separate line after the person's name

• E. Is a special part to a formal letter

4.Salutation ... choose the one that doesn't fit

• A. Begins with Dear and ends with a colon or no punctuation

• B. Begins with Dear and ends with a comma or no punctuation

• C. Is a required letter part

• D. Uses Mr. or Ms. (or Mrs. if you know) plus the person's last. name

• E. If you can't get the person's name, replace the salutation with Dear plus the title, such as Dear Hiring Manager or Dear Customer Service Department) OR Ladies and Gentlemen

5.Body paragraphs ... choose the one that doesn't fit

• A. Single spaced within the paragraph

• B. Double spaced between paragraphs

• C. Are not indented, typically

• D. Usually only have one paragraph in a letter

6.Complimentary Close ... choose the one that doesn't fit

• A. Sincerely or Yours truly or Kind regards- professional

• B. Love or Forever yours or Truly yours- personal

• C. Does have a comma for the punctuation after it

• D. Can be at the left margin or begin at the center point

• E. Does not have punctuation after it

7.Signature lines ... choose the one that doesn't fit

• A. Includes the writer's handwritten and typed name

• B. Includes the title of the writer

• C. Is a special letter part

• D. Can be at the left margin or begin at the center point

8.Typists's initials ... choose the one that doesn't fit

• A. Lowercase (typically 3 letters)

• B. A double space after the Signature line or title of the writer

• C. Are a required letter part

• D. Are a special letter part

9.Choose the special letter part

• A. Dear Ms. Williams

• B. Subject: Council membership

• C. Sincerely,

• D. lbj

10.Open punctuation- choose the option that applies the definition

• A. Dear Mr. Gels:

• B. Sincerely,

• C. Ladies and Gentlemen:

• D. Sincerely