Outcomes of conflict resolution

Goals of both parties are maximised

• Win-win

• Win-lose

• Lose-lose

A collaborative problem-solving strategy is employed

• Win-win

• Win-lose

• Lose-lose

Which statement best describes a win-lose?

• This is the most common outcome and reflects the competitive nature of people and society as a whole, i.e. the greed, dominance and aggression.

• The parties may not have the skills needed to pursue the conflict resolution process to further allow for a mutual decision.

• This strategy requires a high degree of patience and skill in problem-solving

• Both parties confront the problem rather than each other

The disagreement is seen as inevitable, so conflict is smoothed over in the least painful way - with neither party as a victor.

• Win-win

• Lose-lose

• Win-lose

Which statement best describes win-win?

• It is often used to divide limited resources.

• The loser may seek reprisal

• Communication is open and direct, resulting in trust and acceptance rather than suspicion.

The outcome may cause intergroup conflict

• Lose-lose

• Win-lose

• Win-win

The decision is often made through socially acceptable mechanisms such as judges, votes and authoritarian leaders

• Lose-lose

• Win-win

• Win-lose

The long term relationships of parties are paramount

• Win-win

• Win-lose

• Lose-lose

The needs of each party are considered, to allow for a mutually agreed decision.

• Lose-lose

• Win-lose

• Win-win

Which statement best describes Win-lose?

• Each party gets some of what it wants and resigns itself to partial satisfaction

• The victor may gloat; the loser may shrink or retire to lick their wounds

• A collaborative problem-solving strategy is employed