TOPIC 14 - QUALITY MANAGEMENT SYSTEM

ISO is stand for

• Standards Internal Organization

• International Standards Origin

• International Standards Organization

• International Organization Standards

ISO 9001 is a standards for

• Environment Management System

• Quality Management System

• Occupational Safety and Health System

• Shariah Based Management System

ISO 9001 can be implement by organization such as

• education

• food manufacturing

• government organization

• logistics company

Who is responsible in conducting ISO 9001 certification and audit?

• ISO

• Accredited Certification Bodies

• MOH

• Government Authority

Example of certification bodies in Malaysia are

• SIRIM QAS International Sdn Bhd

• BM Trada

• SGS (Malaysia Sdn Bhd)

• NIOSH Certification Sdn Bhd

BENEFIT OF IMPLEMENTING ISO 9001 EXCEPT

• Minimizes mistakes

• Minimizes mistakes

• Improved customer retention and acquisition

• Increase staffs work load

Basis in developing the concept of QMS in ISO 9001 is according to which concept?

• PDCA

• TPPA

• CPPA

• COPPA

To achieve ISO 9001 certification, an organization must establish documents such as

• Quality Manual

• SOP

• Working Instruction

• Records

• HAS

What is mean by Procedures

• records that show the details on how the organization’s processes are designed and controlled.

• explaining how the organization maintains compliance to all requirements based on ISO 9001 standards .

• very specific and detail all necessary instructions required for performing a specific task.

• documents that explain the details on how the organization’s processes are designed and controlled.

What is step at "X"?

• Recognize interested parties requirements including regulation, guidelines, customer requirements.

• Ensure that all requirements have been met

• Confirm that employees receive applicable training in the quality system requirements.

• Measure, monitor and report the performance of the QMS.