DPA Final Test To Be Completed

1. List 2 circumstances, as per the QCC guidelines, in which you do not need to offer further assistance. (2 mrks)

Evaluate responses using AI:

OFF

1. How many attempts will TDS make on an electronic ACH payment before it comes back as NSF? (1 mrk)

Evaluate responses using AI:

OFF

As per the call transfer job aid, list 1 function each of the CS dept, FS dept, Sales dept, repair Dept. (4 mrks)

Evaluate responses using AI:

OFF

1. List 6 Common FS Tasks. (6 mks)

Evaluate responses using AI:

OFF

What does BMS mean? (1mrk)

Evaluate responses using AI:

OFF

According to the QCC guidelines, what does a proper opening entail? (4 mrks)

Evaluate responses using AI:

OFF

1. List 3 ways in which we can use INAT/CST to assist in searching for a customer. (3 mrks)

Evaluate responses using AI:

OFF

1. A customer calls in saying they have made a payment on their account however you are not seeing the payment recorded(ivr). List all the important steps you would take to investigate the payment. (4 marks)

Evaluate responses using AI:

OFF

1. When you see ‘S’ in Desi for the bill print media what does this mean and why would it show “S”? (2 marks)

Evaluate responses using AI:

OFF

1. List three ways in which you would primary authenticate the customer. (3 marks)

Evaluate responses using AI:

OFF