Cable Test
Authored by Shelene Smith
Professional Development
9th Grade - Professional Development
25 Questions
Used 1+ times
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1.
OPEN ENDED QUESTION
15 mins • Ungraded
Where would I find how long it takes to reconnect a Crestview customer?
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2.
OPEN ENDED QUESTION
15 mins • Ungraded
How long is the reconnect timeframe?
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3.
OPEN ENDED QUESTION
15 mins • Ungraded
Can I disclose a customer’s email address if they provided the account number verification?
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4.
OPEN ENDED QUESTION
15 mins • Ungraded
Where did you locate this?
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5.
OPEN ENDED QUESTION
15 mins • Ungraded
Customer needs a new PIN? How do you handle this call?
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6.
OPEN ENDED QUESTION
15 mins • Ungraded
After speaking to a customer and setting up a PTP, how would you note the account? Provide example of Donna. Total balance $550.00
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7.
OPEN ENDED QUESTION
15 mins • Ungraded
What is the time frame for a PTP?
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