2.4.0 - 2.4.1 Internal and external communication - Sec 3

Who is responsible for giving feedback after a message has been sent?

Magda has just purchased a new washing machine from CleanSwift and she needs to arrange a time for an engineer from the company to install it. She has sent an email to the customer service department to request a time. Is this internal or external communication?

Which of the following is not directly achieved through better communication?

• Lowered prices

• Increased market share

• Improved efficiency

• Increased employee motivation

Communication is where a message is transmitted from one person (known as the ______________) to another (known as the receiver).

_________________ must be sent by the receiver to the sender, confirming that the receiver understands the message and/or can respond to it.

For communication to be effective, several things need to happen, except:

• The sender must send a clear message to the receiver.

• The message must be delivered and understood by the receiver.

• Feedback must be sent by the receiver to the sender, confirming that the receiver understands the message and/or can respond to it.

• The sender must give feedback to the receiver.

True or false: The two main types of communication used by a business are internal communication and extensive communication.

__________________ communication is where employees communicate only with each other.

______________________ communication is where employees communicate with people who are outside the business (and vice versa).

Scenario: Emma owns a small business, teaching piano, guitar and violin to a number of people in the local community. She employs one other teacher (to teach guitar) and two cleaners. She needs to contact all of her customers to tell them that she will be going away on holiday for one week and will not be able to book any piano or violin lessons during that time, but the guitar lessons will continue as normal.

In this scenario, who is the sender?