CSC408 MIS : CHAPTER 2

Producing a bill of materials is a business process in which of the following functional areas?

• Finance and accounting

• Human resources

• Manufacturing and production

Which of the following is an example of a cross-functional business process? A) I B) C)

• Identifying customers

• Shipping a product

• Fulfilling a customer order

Order fulfillment involves all of the following business processes EXCEPT:

• Checking the customer's credit.

• assembling the product.

• submitting the order

• making customers aware of the product.

The ________ function is responsible for making sure customers are aware of the company's products.

• finance and accounting

• human resources

• manufacturing and production

• sales and marketing

Identifying customers is a business process handled by the marketing function.

• TRUE

• FALSE

One example of a business process is shipping a product to a customer

• TRUE

• FALSE

If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why?

• ESS

• TPS

• MIS

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system?

• DSS

• KWS

• TPS

• MIS

A(n) ________ is typically a major source of data for other systems.

• DSS

• KWS

• TPS

• MIS

The term management information systems refers to a specific category of information systems serving:

• integrated data processing throughout the firm.

• middle management functions

• employees with online access to historical records.