Business Process Outsourcing (BPO) Terminologies

This obtains business-critical, high-level services from someone not employed by the company, but within the same country.

• Onshore Outsourcing

• Nearshore Outsourcing

• Offshore Outsourcing

It is an outsourcing contracted outside a company's own country.

• Onshore Outsourcing

• Nearshore Outsourcing

• Offshore Outsourcing

It includes activities that require greater skill, knowledge, education, and expertise to handle.

• Knowledge Process Outsourcing (KPO)

• Information Technology-Enabled Services (ITES)

• Back Office Outsourcing

This is done when high-volume, low-complexity tasks are processed in a country with a significantly lower cost base than the home country of the company.

• Onshore Outsourcing

• Nearshore Outsourcing

• Offshore Outsourcing

This is needed when business processes include some form of automation and information technology.

• Knowledge Process Outsourcing (KPO)

• Information Technology-Enabled Services (ITES)

• Back Office Outsourcing

It includes customer-related services such as marketing or technical support.

• Knowledge Process Outsourcing (KPO)

• Information Technology-Enabled Services (ITES)

• Front Office Outsourcing

BPO that is contracted to a company's neighboring country

• Onshore Outsourcing

• Nearshore Outsourcing

• Offshore Outsourcing

It includes internal business functions such as billing, purchasing, payroll of employees, and other similar tasks.

• Knowledge Process Outsourcing (KPO)

• Information Technology-Enabled Services (ITES)

• Back Office Outsourcing

It may include services in financial analysis and legal services.

• Knowledge Process Outsourcing (KPO)

• Information Technology-Enabled Services (ITES)

• Front Office Outsourcing

Examples of these services are software development, data entry, programming, and web development.

• Knowledge Process Outsourcing (KPO)

• Information Technology-Enabled Services (ITES)

• Front Office Outsourcing