Business Process Outsourcing (BPO) Terminologies

Business Process Outsourcing (BPO) Terminologies

10th Grade

10 Qs

quiz-placeholder

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Business Process Outsourcing (BPO) Terminologies

Business Process Outsourcing (BPO) Terminologies

Assessment

Quiz

Business

10th Grade

Medium

Created by

FIDEL DOMINGO

Used 154+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

This obtains business-critical, high-level services from someone not employed by the company, but within the same country.

Onshore Outsourcing

Nearshore Outsourcing

Offshore Outsourcing

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It is an outsourcing contracted outside a company's own country.

Onshore Outsourcing

Nearshore Outsourcing

Offshore Outsourcing

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It includes activities that require greater skill, knowledge, education, and expertise to handle.

Knowledge Process Outsourcing (KPO)

Information Technology-Enabled Services (ITES)

Back Office Outsourcing

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

This is done when high-volume, low-complexity tasks are processed in a country with a significantly lower cost base than the home country of the company.

Onshore Outsourcing

Nearshore Outsourcing

Offshore Outsourcing

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

This is needed when business processes include some form of automation and information technology.

Knowledge Process Outsourcing (KPO)

Information Technology-Enabled Services (ITES)

Back Office Outsourcing

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It includes customer-related services such as marketing or technical support.

Knowledge Process Outsourcing (KPO)

Information Technology-Enabled Services (ITES)

Front Office Outsourcing

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

BPO that is contracted to a company's neighboring country

Onshore Outsourcing

Nearshore Outsourcing

Offshore Outsourcing

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