Quiz Chapter 7 - Process Strategy

Quiz Chapter 7 - Process Strategy

University

10 Qs

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Quiz Chapter 7 - Process Strategy

Quiz Chapter 7 - Process Strategy

Assessment

Quiz

Business

University

Practice Problem

Medium

Created by

Manisah O

Used 53+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A job shop is an example of a(n):

repetitive process

continuous process

line process

intermittent process

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following industries is most likely to have low equipment utilization?

auto manufacturing

television manufacturing

commercial baking

restaurants

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of the following products is most likely made in a job shop environment?

rolls of newsprint

customized furniture

television sets

canned vegetables

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Frito-Lay is to ________ focus as Harley Davidson is to ________ focus

process; repetitive

product; repetitive

repetitive; product

product; mass customization

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Product focused processes:

allow more customization, but are not very efficient.

are desirable because resource needs increase slowly with the complexity of a process.

are processes that are specialized for relatively few products or customer groups.

apply only to service firms, not to manufacturers.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When selecting new equipment and technology, decision makers look for flexibility — the ability to respond with little penalty in time, cost, or customer value.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

True

False

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