Quiz Chapter 7 - Process Strategy

A job shop is an example of a(n):

• repetitive process

• continuous process

• line process

• intermittent process

Which of the following industries is most likely to have low equipment utilization?

• auto manufacturing

• television manufacturing

• commercial baking

• restaurants

Which one of the following products is most likely made in a job shop environment?

• rolls of newsprint

• customized furniture

• television sets

• canned vegetables

Frito-Lay is to ________ focus as Harley Davidson is to ________ focus

• process; repetitive

• product; repetitive

• repetitive; product

• product; mass customization

Product focused processes:

• allow more customization, but are not very efficient.

• are desirable because resource needs increase slowly with the complexity of a process.

• are processes that are specialized for relatively few products or customer groups.

• apply only to service firms, not to manufacturers.

When selecting new equipment and technology, decision makers look for flexibility — the ability to respond with little penalty in time, cost, or customer value.

• True

• False

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

• True

• False

A flowchart with the addition of a time axis becomes a process chart

• True

• False

Which of the following is NOT one of the strategies for improving service productivity?

• self-service

• automation

• separation

• mass customization

One use of camera- and computer-based vision systems is to replace humans doing tedious and error-prone visual inspection activities.

• True

• False