MGT 269 Chapter 5 Business Letter & Memo

Definition of business letter. (Answer can be more than 1)

• A form of communication from one person to another, a letter must convey a courteous, positive tone.

• A form of letter used for private purposes and it relates to a private matter between a person with another person

• a written letter in which someone reports a bad experience or situation

• It is a form of communication between two companies, or two parties (one of them being a professional).

• It is a recorded written statement of a request, order, a policy or anything else that relates to the business environment.

According to the picture, which is the correct block format/layout of business letter

• Complete/Full Block Format/Layout

• Semi Block Format/Layout

• Order Letter Format/Layout

• Complain Letter Format/Layout

"Punctuation marks are placed at the end of every line of the letterhead, inside address, the salutation and complimentary closure"

Based on this this statements, which is the correct punctuation style?

• Open Punctuation

• Solicited Punctuation

• Closed Punctuation

• Unsolicited Punctuation

Based on the picture, which is the correct categories of business letter?

• Letter of acknowledgement

• Letter of enquiry

• Letter of complaint

• Letter of adjustment

• Order letter

Choose the correct important qualities in business letter writing. (Answer can be more than 1)

• Writing correctly

• Writing predictably

• Writing consistently

• Writing contemptibly

• Writing concisely

"A form of letter that difficult to write and require great tact and courtesy to ensure that the reader is not offended."

Based on the statement, which is the correct types of replies to enquiry?

• Replies Granting Requests

• Replies of Complaint

• Replies of Order

• Replies Refusing Requests.

Choose the correct four-point plan in business letter. (Answer can be more than 1)

• Opening or introduction

• Body

• Details

• Action

• Close

What is memorandum?

• A type of document informing the members or directors of a company about an upcoming meeting.

• A type of document that outlines the contents of a forth coming meeting.

• A type of written communication which is used mainly for inter-office communication.

• A type of recorded written statement of a request, order, a policy or anything else that relates to the business environment.

Which is the correct introductory sentences for solicited enquiries?

• We would appreciate a sample of __________

• Please inform us on what terms you can supply ___________

• During a visit to ______ seminar, I saw ________

• We are distributors of _________ and are interested in adding to the range of products that we have.

Based on the picture, which is the correct categories of replies to letters of complaint?

• Letter offering a compromise

• Letter rejecting the claim

• Letter granting the claim

• Letter granting the request