Business Ch. 20 - Achieving Quality Production

The best definition of a quality product is one that

• meets all legal requirements

• is tested by the quality control inspectors

• meets customers expectations

• is made of high quality materials

Quality control systems are based on

• replacing products bought by customers that do not work

• achieving quality assurance standards at each stage of production

• testing every product until they fail

• checking quality of the products at the end of the production process

Quality assurance is based on

• inspecting the quality of products at the end of production process

• checking that standards are met at each stage of the production process

• all workers testing every product or service

• continuously improving the design of each product

Total quality management aims to achieve the _____ objective

• 'right first time'

• 'customer assurance'

• 'replace if not right'

• 'testing every product'

The most likely benefit to a business from achieving and maintaining high quality standards is high ______

• labour turnover

• customer turnover

• customer loyalty

• rate of rejected products

Quality assurance only applies to manufacturing businesse

• True

• False

Total Quality Management reduces the need for well-trained employees.

• True

• False

Quality is only a problem for businesses that produce expensive goods or services

• True

• False

Workers need to be fully involved for Total Quality Management to be achieved

• True

• False

Quality Control often requires specialist inspectors to be recruited

• True

• False