GCSE Business Operations Management Quality

What is meant by a quality product?

• One that meets customers expectations and is fit for purpose.

• One that is both premium and expensive.

• One that needs replacing on a regular basis.

• One costs more to produce so it is more expensive than its competitor's.

Select two problems (for the business) caused by poor quality.

• Product is not fit for purpose.

• Loss of sales.

• Increased costs due to more wastage.

• Cheaper for the business

Select two benefits for the business of having good quality products.

• Improved customer loyalty.

• More inspections.

• Increased staff training.

• Charge higher prices.

Select two ways that an airline may measure quality.

• Customer complaints.

• Number of employees.

• Number of on time arrivals.

• Weather in final destination.

Which one is the definition of TQM?

• Sampling products at the end of the production process.

• Achieving better quality is focused on inspection.

• One, nominated person is responsible for quality throughout all stages of the production process.

• Everyone is responsible for quality throughout all stages of the production process.

Identify one reason why workers may not like TQM.

• It may require less training.

• It may not be part of their appraisal process.

• Increased purpose and responsibility.

• Increased sense of belonging.

Which one of the following is an advantage of Just in Time?

• Lower risk if there's problems with suppliers.

• Can meet sudden increases in demand as you have spare stock.

• Reduces the amount of stock needing to be held.

• May give bulk buying economies of scale

Logistics refers to (select one):

• The movement of goods, services, information and money throughout the production process.

• The purchase of goods, services and information.

• All people, businesses and activities in the production process.

• Holding stock just in case there is a delay in supplies

Which two factors should a business consider when selecting a supplier?

• History

• Loyalty

• Reliability

• Flexibility

What is the correct definition of lean production?

• It is the Japanese concept of 'Kaizen'.

• It occurs when individuals focus on a limited number of tasks.

• It is continuous improvement.

• It aims to minimise waste.