Theories about managing change include:

• Boston matrix

• Porter’s focus strategy

• Tannenbaum Schmidt continuum

• Kotter & Schlesinger

Besides finishing the syllabus, are there other topics you would like us to cover in the following weeks?

An ‘organic structure’ is most likely to be a feature of a:

• Network diagram

• Flexible organisation

• Multinational corporation

• Sole trader

A ‘functional’ structure describes the:

• financial structure

• market structure

• organisational structure

• ownership structure

According to Kotter and Schlesinger, which of the following is not a reason for resistance to change?

• Different assessments of the situation

• Manipulation due to coercion

• Misunderstanding

• Parochial self interest

A clothing and textile retailer is planning to reinvent itself. One action that the business considering is ‘delayering’. This will normally result in:

• rationalising the product portfolio

• implementing a balanced scorecard

• consolidation of the supply chain

• wider spans of control

Handy’s classification of cultural types describes four types of culture. One of these is a:

• person culture

• player culture

• product culture

• profit culture

According to Kotter and Schlesinger which of the following is not a way of overcoming resistance to change?

• explicit and implicit coercion

• facilitation and support

• different assessments of the situation

• manipulation and co-option

A multinational corporation is keen to change the values in the workplace at one of its operating bases in Latin America. According to Hofstede’s dimensions of national cultures study there exists relatively high power distance (PDI) in Latin America. To increase the likelihood of successful change here it would be best to:

• explain the reasons for the change and allow questions and answers from subordinates

• put senior staff at the front and centre in communication efforts and tell the workforce what to do

• involve all employees, from top to bottom of the hierarchy, in deciding how to implement this change

• focus mainly on the rights of individual and their personal achievements through project champions

Incremental change means... (Pick 2)

• a gradual change which is usually planned.

• is brought about when the change is not planned.

• It is often the result of innovation which creates a new market which eventually disrupts the existing market and therefore displaces earlier technology.

• It is when changes are made in a series of stages over time and there is a long period of continuity as the business grows but doesn’t deviate from its business model.