
Set Your Sales
Authored by Deanna Taylor
Life Skills
10th Grade
Used 10+ times

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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Using a step-by-step selling process is likely to increase company
a. salaries.
b. profits.
c. morale.
d. standards.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The first step a salesperson must take in the selling process is to
a. recommend products.
b. close.
c. prepare.
d. greet customers.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Before a salesperson can sell a product, s/he must
a. purchase it for his/her own use.
b. learn about the competition.
c. find potential customers.
d. acquire knowledge about it.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
One of the purposes of establishing a relationship with a customer in the beginning of the
selling process is to
a. make a single sale.
b. gain the customer’s confidence.
c. put the customer on guard.
d. prevent customer objections.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sizing up a customer’s personality helps a salesperson to
a. influence the customer’s needs.
b. adjust the customer’s attitude.
c. bypass part of the selling process.
d. adjust the approach to fit the customer.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To discover customer needs/wants, the salesperson should be skilled at
a. watching and waiting.
b. questioning and listening.
c. talking and arguing.
d. coaxing and persuading.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sizing up customer needs/wants helps to reduce selling time and customer dissatisfaction,
as well as enable salespeople to
a. hold down their commissions.
b. call on/serve more customers.
c. prevent problems from arising.
d. concentrate on a few customers.
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