Front of House & Back of House

The front of the house refers to what part of the restaurant?

• The Kitchen
• The Parking Lot
• The Dining Area
• The Front Part of the Restaurant

Which front of the house staff member greets guest, keeps track of tables, and handles reservations?

• Valet
• Server
• Host or Hostesses
• Restaurant Manager

Which front of the house staff member takes the guest's drink and food orders and serves guest's food?

• Hosts or Hostesses
• Valet
• Server
• Busboy

Which front of the house staff member greets the guests and parks the guests cars?

• Valet
• Servers
• Host or Hostesses
• Manager

Handles everything related to selling sleeping rooms and interacting with guests.

• front office

• bell hop

• door attendant

• engineers

The front office operation is headed up by the:

• Front Desk Manager

• Front Office Manager

• Front Office Supervisor

• Front Office Supervisor

The rooms division consists of two departments:

• Front office and engineering

• Housekeeping and engineering

• Housekeeping and the front office

• Security and front office

A _______________ assists guests with arranging in-hotel activities and/or making reservations, providing information, giving directions, and obtaining transportation for offsite attractions, facilities, or services.

• Cashier

• Comptroller

• Concierge

• Conductor

Area in a hospitality business that guests usually do not see.

• service
• critical moment
• front-of-the-house
• back-of-the-house

Area in a hospitality business that guests usually see.

• back-of-the-house
• front-of-the-house
• word-of-mouth-publicity
• customer satisfaction