Oral Communication

Which of this doesn't use non-verbal communication?

• meeting

• interview

• email

• seminar

An example of external communication is

• Meeting of employees in the purchasing department

• Conversation between manager and employee

• A letter from supplier

• A telephone call from area manger to branch manager

List any three types of groups

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Which form of communication would be best if you were to discuss a new marketing campaign with managers based in Lahore, Singapore and Kuala Lumpur?

• a) Report

• Email

• Video conferencing

• Presentation

Communication is the process of

• transferring information and meaning.

  .

• listening actively

• writing messages.

• none of the above

An example of informal external communication would be

• on the golf course, a restaurant owner listening to a friend describe the poor service she recently received while dining at the restaurant.

• a group of friends discussing a product they have all recently purchased.

• two department managers from the same company talking business while eating lunch.

• all of the above.

In most organizations, the rumor mill tends to be particularly active when

• employees are satisfied with their jobs.

• formal communication channels are working efficiently.

• employees are wasting company time.

• a) the formal communication network is not providing the information employees want.

The primary difference between constructive feedback and destructive feedback is that constructive feedback

• avoids all negative information.

• focuses on the people involved in the situation

• is designed to stimulate improvement.

• does none of the above.

1) When making a routine request, you should begin with

• a question.

• a statement of who you are.

• a clear statement of the main idea or request.

• an indication of the importance of your request.

6) When closing a direct request, you

• thank the reader in advance for helping you.

• mention your own qualifications or status.

• request a specific response and mention the time limits.

• indicate the consequences of a failure to reply.