Clientele Quiz

Clientele Quiz

KG

15 Qs

quiz-placeholder

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Clientele Quiz

Clientele Quiz

Assessment

Quiz

Other

KG

Medium

Created by

Firdaus Khalid

Used 7+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is Clientele?

Getting to Know customer personally

Building long term relationship with customer

All of the answers

New level of customer service

2.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

What is NPS

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is Promoter score

9-10

8-10

7-10

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is Passive score?

6-7

7-8

6-8

7-9

5.

FILL IN THE BLANK QUESTION

30 sec • 1 pt

What is detractor score?

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How many is the optimum top priority customer SHOULD one SA be assigned to?

40

50

80

up to SIC

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the customer assignment rule for store?

Frequency > Recency > Monetary

Monetary > Recency > Frequency

Recency> Monetary> Frequency

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