Clientele Quiz

What is Clientele?

• Getting to Know customer personally

• Building long term relationship with customer

• All of the answers

• New level of customer service

What is NPS

What is Promoter score

• 9-10

• 8-10

• 7-10

What is Passive score?

• 6-7

• 7-8

• 6-8

• 7-9

What is detractor score?

How many is the optimum top priority customer SHOULD one SA be assigned to?

• 40

• 50

• 80

• up to SIC

What is the customer assignment rule for store?

• Frequency > Recency > Monetary

• Monetary > Recency > Frequency

• Recency> Monetary> Frequency

What is the customer assignment rule for SA?

• Recency > Monetary

• Monetary > Recency

What is 123 in Clienteling

What is TC, NHP, OPC?