SoftSkill v3.0 (BAFing Module)

What are free Vivo services which are tottaly free to any of Smartphone users?

• Phone Maintanance/Cleaning
• ScreenGaurd
• Gift Wrapping
• PhotoPrint
• All of These

Screen Guard service is available for Vivo Smartphone User for____?

• No such services
• Whenever Customer need
• From Excl.Store 12/Yr and GT/MBO 04/Yr.
• Depends on shopping Value
• for all smartphone

Word EEP stands for_______?

• Experience Enhancement Project
• Employee Experience Program
• Exclusive Engagement Project
• End to End Experience
• None of these

Software Update and Technical Assistance service available for Excl.Store and GT|MBO Vivo customers.

• false
• true

While talking to customers for free Vivo services, It is not mandatory to mention that these are Free.

• true
• false

It is mandatory to greet every person walks-in to store.

• true
• false

to Demo, 1-to-Multiple customer experience, LED/TV can be used for demo via ScreenMirroring.

• false
• true

(Multiple Answers) Please select all correct elements of EEP____.

• Greetings
• Pre-Purchase Demo
• Screen Mirror
• Accessory Demo
• None of these

It is important to upgrade, because____

• High Value Achievement : High Counter Share
• Maximizing Your Upgrades and Value growth at the Stores
• Upgrading helps to increase the value achievement and high ASP.
• All of These

in BAFing module, B letter stands for_______

• Bargain
• Benefit Statement
• Brilliant margin
• All of These