Group of two or more people who work together to achieve a common goal.

• Team

• Mediation

• Leadership

• Teamwork

Interacting forces within a group or team, including the attitudes, behaviors, and personalities of all members.

• Team

• Mediation

• Leadership

• Teamwork

Ability to influence others to reach a goal.

• Team

• Mediation

• Leadership

• Teamwork

Cooperative efforts by individual team members to achieve a goal.

• Team

• Mediation

• Leadership

• Teamwork

collaboration skills

• Behaviors that individuals exhibit when working with others to achieve a common goal and maintain working relationships.

• Ability to influence others to reach a goal.

• Process of recognizing and resolving disputes.

• Cooperative efforts by individual team members to achieve a goal.

conflict

• Strong disagreement between two or more people or a difference that prevents agreement.

• Interacting forces within a group or team, including the attitudes, behaviors, and personalities of all members.

• Inclusion of a neutral person, called a mediator, to help the conflicting parties resolve their dispute and reach an agreement.

• Behaviors that individuals exhibit when working with others to achieve a common goal and maintain working relationships.

Process of recognizing and resolving disputes.

• conflict management

• conflict resolution skills

• group dynamics

• negotiation

Skills required to resolve a situation in which a disagreement could lead to hostile behavior such as shouting or fighting.

• conflict management

• conflict resolution skills

• group dynamics

• negotiation

Interacting forces within a group or team, including the attitudes, behaviors, and personalities of all members.

• conflict management

• conflict resolution skills

• group dynamics

• negotiation

When individuals involved in a conflict come together to discuss a compromise.

• conflict management

• conflict resolution skills

• group dynamics

• negotiation