TRAEGER DISCOUNTS/ ORDERS QUIZ

If a customer has a discount directly from Traeger or is part of the VIP program, the code needs to be entered where

• In the controller on the grill

• In Salesforce by the tech who is speaking to the customer

• https://www.traegergrills.com/vip.

• On the discount page on the website

Traeger uses what program to handle military discounts?

• military.gov

• ID.me Discount Program

• Corporate Escalations

• traeger.com/vip-information

According to the Traeger Website, if there is an issue with a discount/promo code we need to email [e-mail].

• True

• False

For the benefit of Traeger customers, most discount codes can be used multiple times

• True

• False

If a customer places an order, but then wants to cancel the order, but the grill has already been shipped

• The customer would have to pay for the return shipping

• A customer can't cancel an order once its been shipped

• This would need to be escalated

• The customer would not be able to get all of their money back

To cancel an order that has not been shipped, you need to include all of the following in an email except

• Reason for cancellation

• Case Number

• Customer last name

• Customer First name

The preferred courtesy item that should be issued first is

• The customer's favorite pellet

• The customer's favorite rub

• A grill cover

• Traeger sticker pack

If a person calls in an immediately requests a supervisor, we should immediately get a supervisor on the phone to make sure they don't get further escalated

• True

• False

We don't send surveys out to people who have been surveyed within the last 30 days

• True

• False

We select the Opt out button for surveys when

• We have sent 3 surveys out in one year

• Only when the call is escalated

• Never

• The customer requests it