Hotel General knowledge

Which of the following functions is included in the rooms division of a hotel?

• Reservations

• Administration

• Sales

• Maintenance

In which of the following areas of a hotel are guests registered, assigned rooms and checked out?

• Concierge

• Front Office

• Room service

• Reservations

) In the travel and tourism industry, customer’s perceptions of value and worth are often associated with ......

• Price

• Profit

• Place

• Promotion

Which of the following is NOT a service in the hospitality industry?

• Hotels

• Flights

• Restaurants

• Garment

When a guest asking for a recommendation, employees should:

• Recommend the option that is least expensive.

• Recommend properly facilities, services, and activities before recommending those of outside business.

• Avoid recommending several and facilities.

• Permission from manager.

If a guest tells you in person about something they have lost, you should:

• Accept responsibility for the lost.

• Ask the guest to fill up lost & found slip immediately.

• If all purpose, escort the guest to the lost & found dept.

• Call the security to find-out the lost item.

Which of the following security rule apply to all employees?

• A. Printed material containing guest information should be kept in a secure location.

• B. Never announce a guest’s name with the room number loud enough for other to hear.

• Both A and B of the above rules apply to all employees.

• a. Not allowed to bring personal item to work place.

Which of the following required by the OHS?

• MSDS for hazardous substances used in the workplace.

• Never employee higher percentage of female than male as per OHS.

• A training program covers key control procedures.

• Hiring quotas for minority job applicants.

Phone call should be answered within how many rings?

• 2

• 3

• 4

• 5

What should you do if a guest approaches while you are filing paperwork?

• Ask the guest to wait until you are available.

• Ask a coworker to help the guest.

• Stop filing and assist the guest.

• Assist the guest after you have finished filing.