Chapter 6 - guest Cycle and Reservation

Reservations staff need an up-to-date room inventory because it lets them know the number of rooms available to sell.

• True

• False

The four stages of the hotel guest cycle include prearrival, arrival, ____, and departure.

• forecasting

• guest activities

• occupancy

• reservations

What do you call the guests leaving hotel after their stay?

• Due out

• Departures

Final stages of guest cycle includes

• Check out and settlement

• Feedback form

• Currency exchange

• All of the above

The commonly used room status includes ________________.

• blackout

• occupied

• room-on-hold

• out of inventory

_________________ work closely and directly with the front desk to update on room status.

• Banquet

• Housekeeping

• Security and Safety

• Food and beverage

Which of the following front office activities are included in the arrival stage of the guest cycle?

• Reservation and pre-registration functions

• Reservation and registration functions

• Registration and rooming functions

• Rooming and guest services functions

Which of the following is a primary front office concern during the occupancy stage of the guest cycle?

• Account settlement

• Coordinating guest services

• Room assignment

• Security

During what stage of the guest cycle does a front office desk agent post late charges?

• Arrival

• Departure

• Occupancy

• Pre-arrival

Which of the following activities occurs during the arrival stage of the guest cycle?

• Creating a group block

• Identifying method of payment

• Posting guestroom charges

• Settling guest accounts