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Chapter 6 - guest Cycle and Reservation

Authored by Aslinda Idris

Other

1st Grade

20 Questions

Used 23+ times

Chapter 6 - guest Cycle and Reservation
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Reservations staff need an up-to-date room inventory because it lets them know the number of rooms available to sell.

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The four stages of the hotel guest cycle include prearrival, arrival, ____, and departure.

forecasting

guest activities

occupancy

reservations

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What do you call the guests leaving hotel after their stay?

Due out

Departures

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Final stages of guest cycle includes

Check out and settlement

Feedback form

Currency exchange

All of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The commonly used room status includes ________________.

blackout

occupied

room-on-hold

out of inventory

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

_________________ work closely and directly with the front desk to update on room status.

Banquet

Housekeeping

Security and Safety

Food and beverage

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following front office activities are included in the arrival stage of the guest cycle?

Reservation and pre-registration functions

Reservation and registration functions

Registration and rooming functions

Rooming and guest services functions

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