Leaders and supervisors are not one and the same. Our expectation is that every supervisor is a leader but not every leader is necessarily a supervisor.

• True

• False

The key for a supervisor to get anyone to do anything is to:

• Threaten them to do it

• Get them to want to do it

• Bribe them to do it

• None of the above

Leadership is not about self-interest; it is about being other-person-centered. Thus, before embarking on a mission to become a leader, one should conduct a self-examination in all the following ways, except to:

• Assure that no one in the group will be able to pass you up and become your boss

• Make ethics more important than your career

• Have a deep desire to help others solve both work-related and personal problems

• Find the potential in subordinates and push those subordinates to self-actualize

An effective team member will display the following attributes:

• Continuously identify ways to improve human performance

• Advise up line management when problems exist in work performance

• Be motivated to improve operations and always strive for excellence

• All the above

Traits that can characterize a leader in any organization include all the following, except:

• Advocate teamwork in the ranks

• Encourage open communications

• Support complacency in the ranks

• None of the above

There are numerous critical leadership skills. A leader will display all of the following skill sets, except:

• High ethical beliefs and attitudes

• A high ability to communicate well while understanding and relating to all people

• Learning how the mission of the organization compares to the leader’s career goals

• Being aware of the organization’s mission and being focused on accomplishing that mission

There are four communication skills needed for every leader. Which of the following is not one of them?

• Never missing a chance to shut up (listening)

• Top down as a priority communications direction

• Complete and concise face-to-face communications

• Reader-friendly written material, sending complete, clear, easily understood communications

The optimal way to communicate is written.

• True

• False

Some experts say we conduct a vast amount of our communications non-verbally. No matter how we or others communicate non-verbally, we must always strive for clarification if we want to achieve understanding. Which of the following is true about nonverbal communications?

• The content is more difficult to read than verbal and written communications

• The message being sent is usually just as important as other forms of communication

• Asking for clarification will keep the misunderstanding to a minimum

• All the above

Leaders are often called upon to institute change in a department. Change is hard to accept by many subordinates because of insecurities or lack of trust. Resistance can be overcome by all of the following suggestions, except:

• When possible, discuss why the change is required

• Inform the employees that if they cannot accept the change you will help them find work elsewhere

• Be honest and consistent

• Answer questions, or take the information and follow-up if you don’t know the answer