TS5015FP_C4&5_Provide Guest Services & Attend to Guest's Lug

Which one of the following forms should be filled out for incoming mails and parcels received for in-house guests?

• Miscellaneous Form.

• Guest Notification Form.

• Hold for Collection Form.

• Mail and Parcel Receipt Form.

Most guests prefer to use the in room safes as

• it is more secure and safe.

• it is available in different sizes

• satisfies the guest's need for privacy and convenience

• allows for long term storage even after the guest had checked out

Some guests prefer to use the lobby safes as

• it is percieved to be more secure and safe.

• it is available in different sizes

• satisfies the guest's need for privacy and convenience

• allows for long term storage even after the guest had checked out

To access the El-safes, you need

• a safe deposit box card

• six-digit codes.

• a guest key and a master key.

• a hard key

One of the differences between a lobby safe deposit box and an in-room safe is that

• in-room safes are available in different sizes and hence guest rooms should be assigned accordingly .

• lobby safes are also known as "El-safes" and usually have a close circuit camera installed in the room as well.

• a hand-held unit will be needed to decode an in-room safe for emergency opening

• the guest's identity has to be verified each time and date and time recorded each time an in-room safe is accessed.

Mr Raju has been locked out of his in-room safe, after three consecutive unsuccessful tries to open the safe. What can the receptionist do to assist Mr Raju?

• Arrange for a private contractor to "break" open the safe.

• Arrange for the safe to be brought to the safe supplier to decode.

• Ask Mr Raju to try again using her key together with the master key, after thirty minutes

• Arrange for the duty manager or security officer to use a hand-held unit to decode the security code.

The International Society for Concierges and originated in France is called

A bellman is expected to

• handle luggage with care.

• deliver the bags after 30 mins after the guest has checked in

• carry luggage safely.

• fill out a Guest Notification form when he leaves the bell counter.

What does the valet attendant issue to the guest who uses his valet services?

The Concierge must be willing to do anything by the guest even if its illegal.

• True

• False