Operations, Despatch & Transport Office

An important function of the operations office is to:

• coordinate the activities related to production

• make sure that the workers wear overalls

• contact customers each morning

• check that the window cleaner is paid

Quality control means:

• checking that there are enough materials in the store

• making sure that products are produced at the least cost possible

• making sure that finished products have no faults

• selling off rejected products at a lower price

The operations office has to liaise with sales and marketing in relation to the following.

I. The type of van used for delivery

II. The number of products in an order

III. The delivery date required

IV. The number of faulty goods allowed in an order

• II and III only

• II and IV only

• I and IV only

• All of the above

Some operations offices need to schedule shift working because:

• The weather forecast is poor

• Production has to run continuously over 24 hours

• The operators like plenty overtime

• A sudden, urgent order might arrive from the sales office

Items on the daily production report produced by operations may include:

I. How many cans are dispensed by the drink machine

II. The number of items produced

III. The temperature in the rest room

IV. The time lost due to machine breakdown

• I and II only

• II and III only

• II and IV only

• III and IV only

The following are examples of overhead costs:

I. Materials used

II. Air conditioning

III. Lighting

IV. Overtime by a production worker

• I and II only

• I and III only

• I and IV only

• II and III only

The consignor is:

• The person who takes the mail to the post office each day

• The person who packs the products ready for despatch

• The driver of the delivery lorry

• The business that sends products to another business

Information on a database of couriers could include:

I. The delivery area they cover

II. The type of loads they can carry

III. Their reliability for delivering on time

IV. The amount of money they charge

• I, II and III only

• I, III and IV only

• II, III and IV only

• All of the above

An example of a direct cost for a book publisher is:

• The cost of the machinery

• The electricity used to work the machinery

• The cost of paper

• The wages of the van drivers

A delivery schedule given to a delivery driver will probably include:

I. The names and addresses of the consignees

II. The sequence of deliveries using the most efficient route

III. The name of the driver and which vehicle is to be used

IV. The dates and the most recent deliveries to each of the customers

• I, II and III only

• II, III and IV only

• I, II and IV only

• All of the above