Damario is creating a ten page handbook and needs to make 100 copies. Which three items of equipment would he be most likely to use?

• a shredder, a guillotine and a stapler

• a printer, a fax and a laminator

• a computer, a photocopier and a binding machine

• a scanner, a printer and a laminator

Being environmentally aware means that you prefer to:

I. save time

II. save paper

III. save water

IV. save money

• I and IV only

• II and III only

• All of the above

• None of the above

The person directly above you on an organisation chart is always:

• The chief executive

• Your subordinate

• Your colleague

• Your boss

The most appropriate way to greet a visiting client is to:

• ask them what they want

• shake hands

• smile and introduce yourself

• ask them to sit and wait until you are ready to deal with them

Activities carried out by an administration department are likely to include:

I. producing documents

II. storing data

III. visiting customers

IV. obtaining finance

• I and II only

• II and III only

• All of the above

• none of the above

A characteristic of a virtual office is:

• users communicate in cyberspace

• many staff work in open areas separated by cubicles to give some privacy

• there are no walls or screens between managers and staff

• it is designed to have ergonomic benefits

Two results of buying modern office equipment are likely to be:

I. an increase in staff

II. an increase in efficiency

III. an increase in clients

IV. an increase in quality

• I and III only

• II and IV only

• All of the above

• none of the above

An advantage of working in an ergonomically designed office is that:

• it has the latest equipment

• there is better team spirit

• it will be easier to work efficiently and safely

• it will be an open-plan area

Your supervisor is very annoyed because you forgot to give a client an urgent message that you promised to pass on. How would you react?

I. say you did not understand the instructions

II. keep out the way

III. blame someone else for distracting you

IV. explain that you have been too busy

• I and III only

• II and IV only

• All of the above

• none of the above

The main feature of a centralised records management system is:

• expensive equipment

• having a computerized system

• it holds all of the records in one place

• records are kept in different departments