#StayIn StayStrong

You can turn on the Chinese language "theme" on OCBC Mobile Banking App. Which statement is True?

• It is only for Premier Banking Offshore customers.

• It is available for all customers and you can turn it on / off anytime you wish.

• You will need to download another App from the App store or google playstore.

• It is turned on by default as it follows the Phone (device) settings set up by the customer.

Customers can sign up for e-statements online via

• Both internet banking (desktop) or Mobile banking App

• Internet Banking only

• Mobile Banking App as only the App has this feature.

• A form over the counter.

Customers can fill in an e-form online to provide the Bank on their TD renewal instructions.

• True

• False

Existing account holders can sign up for Online Banking Access online and they can get their Access Code & PIN immediately (if they have an active ATM, Credit, Debit Card and PIN and a mobile number registered in our records).

• True

• False - they will still need to wait for the PIN mailer

• False - they will need to wait for both the Access Code and PIN to be mailed

• False - this feature is available only for customers who have existing Internet Banking profile.

When a customer activates the OneToken using the SMS flow,

• He will still need to request token key from App by going to Menu> Manage OCBC OneToken > Request for Token Key

• The token key will be auto triggered and mailed to the customer's mailing address within 5 Business days.

• The token key will be triggered to the customer's email address

• The token key will be triggered to customer's registered mobile number in the Bank's records.

Mr Xin is a NTB customer and you have introduced to him internet / mobile banking , the ___________ and _________________ can be found on the REF Form

• PIN and 6 digit Token Key

• Access Code and 6 digit SMS OTP

• Access Code and 6 Digit Token Key

• Access Code and PIN

During this period from 14 April to 30 Jun, customers can enjoy _______________ when they make overseas transfers through our Internet Banking / Mobile Banking Platforms

• All fee waivers

• All fee waivers as long as they request Beneficiary to bear the charges

• Fee Waivers on Agent Fees, Cable , Comm and Comm in Lieu

• Fee waivers on Cable, Comm and Comm In Lieu except for Agent Fees.

Mr Soo wants to replace his HWT early as he thinks his token may run out of battery soon. Which of the following below is the recommended option?

• Help him to replace the HWT with no questions asked

• Tell him that the token is still working hence there is no need to change as yet

• Help him fill a form and get Account Services to send one to him ( since he is not in a hurry)

• Ask him if he like to move on to ONeToken and assist him so that he can get his token set up immediately

E-statements are useful because

• Customers can retrieve up to 36 months of old copies of estatements (depends when he signs up)

• He does not need to wait for the hardcopies or afraid that it may get lost with his other paperwork

• He can protect his privacy as he can retrieve his statements online after he logs into his online banking account.

• All of the above

By using the Giro Services function, you can

• Sign up for Giro online

• Check the accounts which you have set up Giro

• Terminate unwanted Giro payments

• All of the Above