Chapter 9: Check out and Account Settlement

A ___ payment in full at checkout is the most direct way to bring a guest account balance to zero.

• direct billing

• cash

• debit card

• credit card

This payments are similar to cash payments, in that funds are drawn directly from the guest`s personal checking or savings account.

• direct billing

• cash

• debit card

• credit card

It must be prearranged and approved by the hotel`s back office credit department.

• direct billing

• cash

• debit card

• credit card

To minimize this, front office staff should post check-out notices in conspicuous places, such as the back of guestroom doors and in prominent locations at the front desk.

• check out time

• late check out

• express check out

• self check out

It should be tactfully enforced, in order to provide housekeeping staff sufficient time to prepare the guestroom for arriving guests.

• check out time

• late check out

• express check out

• self check out

It must not be offered to guests who paid in advance using cash.

• check out time

• late check out

• express check out

• self check out

This DEVICES interact with the front office system to reduce check out time and minimize front desk traffic.

• check out time

• late check out

• express check out

• self check out

Those are after-departure charges or outstanding guest account balances.

• account aging

• late charge

• overdue

• unpaid account balances

Those that does not reach the front desk or front desk system for posting until after the guest has checked out and closed his/her account.

• account aging

• late charge

• overdue

• unpaid account balances

It is the practice of scheduled billings of past-due account.

• account aging

• late charge

• overdue

• unpaid account balances