At the center of the Quality System model is:

• customer

• procedures

• continual improvement

• people

The first of the basic 7 tools of quality improvement that should be used is:

• flow chart

• Pareto analysis

• cause & effect diagram

• check sheet

A __________ is a picture of a process.

• scatter diagram

• histogram

• control chart

• flowchart

__________ are data gathering tools that can be used in forming histograms; they can be either tabular of schematic.

• Affinity diagrams

• Flowcharts

• Check sheets

• Control charts

Check sheets are data gathering tools that can be used in forming:

• Pareto charts

• scatter diagrams

• flowcharts

• histograms

A representation of data in a bar chart format is called a:

• histogram

• check sheet

• cause and effect diagram

• pareto chart

A diagram designed to help workers focus on the causes of a problem rather than the symptoms is called a(n):

• cause and effect diagram

• Pareto chart

• flow chart

• interrelationship diagram

Ishikawa’s cause and effect diagram is also called a:

• cluster diagram

• tree diagram

• chain-link diagram

• fishbone diagram

__________ are actually histograms that are aided by the 80/20 rule adapted by Joseph Juran and Vifredo Pareto, the Italian economist.

• Prioritization grids

• Control charts

• Pareto charts

• Histograms

A(n) _________ is a tool that is used to help groups identify the common themes that are associated with a particular problem.

• affinity diagram

• histogram

• activity network diagram

• tree diagram