MAR221 - Midterm Examination

Is an enhancement to the traditional way of doing business and a guaranteed technique for business survival.

• Total Quality Mangement

• Forecasting

• Product Service Design

• Product Development

Not using people's abilities to its fullest extent.

• Unutilized skills

• Non-Value Added Processing

• Motion Waste

• Transportation Waste

Which of the following is not part of the basic concepts of TQM?

• A committed and involved management

• Continuous improvement of the business

• Establishing performance measures

• Treating suppliers as an outsider.

What is the core of quality?

(a)  

How does a company knows if their customers are satisfied or not?

• Ratings

• Feedback

• Survey

• All of the above

In the operation, which team always find itself with issues with the production team?

(a)  

Is the totality of features and characteristics of a product or service that bear its ability to satisfy given needs.

• Quality

• Design

• Aesthetic

• Price

Complete this statement, "the quality of the product will be remembered long after the (a)   has been forgotten."

The history of quality can be traced back all the way the (a)   Ages.

In the history of quality, work completed by journeyman and apprentices were evaluated by whom?

• skilled worker

• owner

• customers

• colleague