Is an enhancement to the traditional way of doing business and a guaranteed technique for business survival.

• Total Quality Mangement

• Forecasting

• Product Service Design

• Product Development

Not using people's abilities to its fullest extent.

• Unutilized skills

• Non-Value Added Processing

• Motion Waste

• Transportation Waste

Which of the following is not part of the basic concepts of TQM?

• A committed and involved management

• Continuous improvement of the business

• Establishing performance measures

• Treating suppliers as an outsider.

What is the core of quality?

How does a company knows if their customers are satisfied or not?

• Ratings

• Feedback

• Survey

• All of the above

In the operation, which team always find itself with issues with the production team?

Is the totality of features and characteristics of a product or service that bear its ability to satisfy given needs.

• Quality

• Design

• Aesthetic

• Price

Complete this statement, "the quality of the product will be remembered long after the _________ has been forgotten."

The history of quality can be traced back all the way the ______ Ages.

In the history of quality, work completed by journeyman and apprentices were evaluated by whom?

• skilled worker

• owner

• customers

• colleague