Customer Engagement Skill

What is the first script should come out from our mouth when customer came in?

• Good morning Sir/Ms, how can I help you?

• Good morning Sir/Ms, are you coming for service today?

• Good morning Sir/Ms, do you have an appointment today?

• Good morning Sir/Ms

"The way that we see something based on our experience" is the meaning of...........

• perception

• expectation

• analytical

• assumption

Provide good and consistent service. Deliver on your promises.

• Reliability
• Resourcefulness
• Professional Competence
• Personalised Responsiveness

What is company image?

• The way the company takes pictures

• The way the company is seen by others and represents itself

• How many likes the company gets on social media

• The type of logo they have

What is often the result of positive customer/client relations?

• Additional stress

• More competition

• Repeat business

• Increased training

What is essential to growth?

• Short term interactions

• Events

• Long term interactions

• Financial interest

What happens when you do not see the big picture?

• Opportunities are focused

• Opportunities are overlooked

• Nothing

• Growth is enhanced

Which areas of business need to be monitored?

• Successful

• Unsuccessful

• Successful and unsuccessful

• None

We are a Manufacturing company.We want to see the value of machinery which is used in manufacturing process.what is the best way to find the value of machinery.

• All the Options are cottect

• From Trail Balance

• From Balance Sheet

• From Calculator Panel

Company wants to know how efficiently they are using their working capital to increase the level of Sales.How the company will be find this report.

• GOT-->Ratio Analysis

• GOT-->Accounts Book-->Capital Leadger

• GOT-->Accounts Book-->Sales Leadger

• GOT-->Balance Sheet