Finalized?? (HHR)

Employee Social Security (SOCSO) and Employee Provident Fund (EPF) are considered as _______________.

• financial rewards

• statutory benefits

• non-financial rewards

• non-statutory benefits

Which of the following are considered as statutory benefits?

• Sick leave, annual leave and EPF.

• Annual leave, public holiday and pilgrimage.

• Marriage leave, death of a relative and sick leave.

• Maternity leave, discounted good/services and educational assistance.

The _______________ is an act to promote industrial harmony and to provide for the regulations of the relations between employers and employees and their trade unions.

• Insurance Policy Act 1992

• Industrial Relations Act 1967

• Employees Provident Fund Act 1991

• Occupational Safety and Health Act 1994

What is a function of Human Resource Management?

• Recruitment and selection.

• Purchasing and cost control.

• Research and development.

• Food and beverage services.

______________ system is the type of wage system in which the employee is paid for each unit of production or output.

• Piece-work

• Daily-basis

• Time-related

• Outcome-related

Abu Seman works as a Customer Service Executive in a telecommunication company. He is currently undergoing training to be developed as a Customer Service Supervisor very soon. This refers to the process of _______________.

• glass ceilings

• benchmarking

• succession planning

• total quality management

Mambai Catering has identified that the poor rates given by customers to its package is due to its unreasonable package prices. Therefore, Puan Saloma decides to get information on how Kuzie Catering does its work. This is referred to as _______________.

• Total Quality Management

• succession planning

• suggestion scheme

• benchmarking

All trade unions must be registered with the _______________ before they can begin any activity.

• Department of Trade Union

• Ministry of Human Resources

• International Labour Organization

• Department of Industrial Relations

To be effective, reward schemes must _______________.

• be given monthly

• drive suitable behaviours

• be applied to all employees

• be applied to top managers only

_______________ is the relationship between an employer and the trade union which represents his/her workers.

• Trade relations

• Trade agreement

• Industrial relations

• Industrial agreement