
Quality of Performance
Authored by Nuraan Barendse
Business
11th Grade
Used 11+ times

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10 questions
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1.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
Which element of TQM is illustrated by the scenario:
"The management of JKM Fresh Fruits ensures that customer complaints are handled
within 24hrs".
Involvement of all employees
Continuous skills development
Total client satisfaction
Top management involvement
2.
OPEN ENDED QUESTION
5 mins • Ungraded
Explain the concept of TQM.
Evaluate responses using AI:
OFF
3.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
Sam ensures that business documents are kept in safe place. Which business function does Sam carry out?
Marketing
Finance
Administration
General
4.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
Smart Cell runs brand awareness campaigns in the community in which it operates. Which business function is being carried out here?
Public Relations
Marketing
5.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
The managing director of Themba’s Holiday Lodge allows the staff to make inputs during strategic planning sessions. Which TQM element is being illustrated here?
Top management involvement
Continuous improvement of systems and processes
Planning
Involvement of all employees
Planning
6.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
Duncan Computers can afford to employ two additional experts in their Information Technology department. Which TQM element is being illustrated here?
Continuous skills development
Involvement of all employees
Adequate financing and capacity
Management by facts
7.
OPEN ENDED QUESTION
5 mins • Ungraded
Distinguish between quality control and quality assurance (4)
Evaluate responses using AI:
OFF
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