RESISTANCE TO CHANGE

TRUE OR FALSE

Expecting resistance to change will assist a business to effectively manage any objections.

• TRUE

• FALSE

Resistance to change can take a number or forms. Which of the following is not a form:

• Hostility in the workplace

• Meetings with employees

• Strike action

• Reduction in out put

If resistance exists, it provides an _____________ for a business to ___________ the change and receive __________ prior to the implementation of change.

• reason, look at, opinions

• out, evaluate, criticism

• opportunity, reassess, feedback

• strategy, leave, feedback

The following is an example of which resistor to change:

this is one of the most common reasons for resistance to change. An employee who is required to learn a new skill may be concerned with failure and be resistance to undertake the change.

• unknown

• fear

• trust

• timing

If change is not clearly ___________________ all stakeholders, it will not be accepted.

• accepted by

• communicated to

• of benefit to

• planned by

An effective leader should be able to ______________, ______________, and able to __________________ the change.

• communicate, be assertive, manage

• assess the situation, plan accordingly, force

• listen, assert authority, activate

• make decisions, be visionary, communicate

Which of the following are affects of poor leadership? (select all that apply)

• distrust

• negative culture

• promotions

• motivation

• resistance

TRUE OR FALSE

The internal, external and macro environment must only be managed before and during the process of change.

• TRUE

• FALSE

What is POLC an acronym for?

• Plan, organise, lead, control

• Positive, organise, listen, communicate

• Political, organisational, logistics, communication

• Power, organise, legal, control

The most important tool for a leader during a change is?

• manipulation

• communication

• particiaption

• threat