HA product - Support

Report generation - is categorized under which process

• Sales process

• Fulfilment process

• Consultation process

For HA orders, post report upload, a case is created with an mfine doctor for free consultation with the patient.Is this sentence correct?

• Yes

• No

Which is the one main criteria for validating leads for HA order generation

• Patient name

• Pin-code serviceability

• Sample collection date

If the HA test is not recommended by the doctor, the agent can still recommend packages to the customer based on the Age and Lifestyle. Is this statement true?

• Yes

• No

Check the 'reasons' whichleads to customer escalations/customer dissatisfaction

• Phlebo reaching late for Sample pick up

• Discount coupon codes not applied by agent - Excess amount to be paid by patient to Phelbo

• Correct Report TAT not told to the customer by sales agent

• Incorrect patient information captured by agent - Like : Age and Name

Reports get auto-uploaded on FT for integrated vendors (Thyrocare,Healthians). Is this statement true?

• Yes

• No

A case can be created only after the reports are verified manually.Is this statement correct?

• Yes

• No

For Thyrocare vendor the 'SP ID' needs to be updated by sales agent for auto upload of reports on FT. Is this statement true?

• Yes

• No

Reports get auto-uploaded on FT for Non-integrated vendors (Neuberg,Prime etc..) Is this statement true?

• Yes

• No

Please select the offering of Health assessments (HA) at mfine

• Free home sample collection

• Reports available on mfine app

• Free mfine doctor consultation on reports

• Discounts offered on HA packages for customers