
HA product - Support
Authored by Rajashree Naidu
Professional Development
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Report generation - is categorized under which process
Sales process
Fulfilment process
Consultation process
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
For HA orders, post report upload, a case is created with an mfine doctor for free consultation with the patient.Is this sentence correct?
Yes
No
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Which is the one main criteria for validating leads for HA order generation
Patient name
Pin-code serviceability
Sample collection date
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
If the HA test is not recommended by the doctor, the agent can still recommend packages to the customer based on the Age and Lifestyle. Is this statement true?
Yes
No
5.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Check the 'reasons' whichleads to customer escalations/customer dissatisfaction
Phlebo reaching late for Sample pick up
Discount coupon codes not applied by agent - Excess amount to be paid by patient to Phelbo
Correct Report TAT not told to the customer by sales agent
Incorrect patient information captured by agent - Like : Age and Name
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Reports get auto-uploaded on FT for integrated vendors (Thyrocare,Healthians). Is this statement true?
Yes
No
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
A case can be created only after the reports are verified manually.Is this statement correct?
Yes
No
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